Shipping policy

SHIPPING POLICY

The Big Green Egg Store accepts and ships orders from customers within the 48 Contiguous United States. Orders delivered in the US cannot be sent to a PO Box, APO or AFO address. Orders from customers outside the US may be placed on the correct Big Green Egg website for the corresponding nation.

The Big Green Egg Store offers standard domestic shipping options and most available items, excluding ceramics, ship by the next day if the order is received by 3PM Eastern Time. Shipping charges and sales tax will be shown before an order is finalized provided that the ship-to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us at (404)-EGG-HEAD [404-344-4323] to cancel the order. 

Smaller items from the merchandise store will ship via UPS ground service. Some orders may ship in multiple deliveries, due to size or fragility. Larger items such as Big Green Eggs and EGG Packages may be delivered and set-up from local Big Green Egg dealers or distributors. Once you have purchased a Big Green Egg Package, a local EGGspert dealer will contact you and schedule your delivery (and assembly if you choose the $149 white glove assembly option) within three (3) business days. In some cases, assembly may happen offsite before delivery. Delivery and White Glove Assembly apply to standard, easily accessible housing or Egg placement locations. Additional fees may apply based on special requests, such as remote areas, stairs, or non-standard assembly locations. We recommend considering your housing, preferred Egg location, and any other accessibility or special factors, such as HOAs or building codes, before ordering. Customers can select their preferred delivery method from our online store.

After an order is submitted, you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped. To check the status of your order’s shipping information, be sure to check your email for the tracking number on your Shipping Confirmation.  

Holiday Shipping Terms: *Free Standard Shipping on orders over $200 USD valid through 12/15/25 at 11:59 PM EST. Offer valid when shopping at biggreenegg.com. Offer automatically applied at checkout; no code needed. Offer applies to UPS ground shipping; excludes expedited shipping services, freight, and purchases fulfilled through an authorized dealer or retail store. Offer cannot be combined with another offer or applied to a previous purchase. Free Shipping is valid for the 48 Contiguous United States only. This offer does not apply to Alaska, Hawaii or U.S. Territories. Prices shown in USD.

Shipping for orders placed on BigGreenEgg.com is valid within the 48 contiguous United States only and does not apply to Alaska, Hawaii, or U.S. Territories. Packages and ceramic items (including Pizza Stone) purchased online are not guaranteed for delivery by Christmas. For non-ceramic items, please order by December 15th to receive by Christmas Eve. 

*2025 Holiday Egg Package offer valid through 12/24/25 when shopping on BigGreenEgg.com, the Atlanta Flagship Store, or participating U.S. dealers. Not valid on previous orders and excludes individual Eggs, non-package items, and accessories. Cannot be combined with other promotions, discounts, or coupon codes unless otherwise stated. All items are subject to availability. No cash value. Void where prohibited, taxed, or restricted by law. Offer is void if purchased, sold, or bartered for cash. Prices shown in USD. 

SALES TAX (UNITED STATES)

Sales tax is added to most US orders. Big Green Egg collects and pays sales tax to most US states.