Refund policy

CANCELLATION POLICY

Orders may be canceled before shipment by contacting our customer service department at (404)-EGG-HEAD [404-344-4323] . Our orders usually ship within a day, therefore you must call as soon as possible to cancel the order. You can cancel your Egg package up to 48 hours after placing the order or until the Egg package is dispatched for delivery. Please do not request cancellations by fax.

RETURN/REFUND POLICY

Big Green Egg Merchandise items are apparel, bar and kitchen, accessories, signage, holiday and specialty items purchased on biggreenegg.com. Simply email your return request with name and order # to Support@biggreenegg.com. You may return any merchandise item within 45 (forty-five) days for refund, store credit if you signed up for an account at biggreenegg.com, or exchange if it is in “resellable” condition. This policy does not include items that have been washed or worn, and it does not include EGG Packages, which have their own return policy. Refunds will be made in the same form as the original payment. Return shipping cost is covered by Big Green Egg, up to $10.

Send all returns or exchanges to:

Big Green Egg
Attn: Returns
5088 S Royal Atlanta Dr
Tucker, GA 30084

It is recommended you send all returns back via UPS. Send your package insured and postage paid. No credit or refunds for any merchandise returned after 45 (forty-five) days from purchase. No refunds for original forwarding shipping charges, including refused packages and shipments.

Egg Packages, Eggs, and Modulars/Tables are items purchased on biggreenegg.com and delivered through the Big Green Egg network of authorized dealers. Simply follow the instructions on your Big Green Egg Order Confirmation email, or email your return request with photographic validation and your order number to Support@biggreenegg.com. No returns or exchanges will be accepted after 45 (forty-five) days of purchase. All returned eggs must be in new, unused, and resellable condition, and Big Green Egg will require photographic validation of condition prior to return approval. EGG package, Egg, and Modular/Table refunds are subject to a $150 re-stocking fee, deducted from your refund.

Returns are usually processed within 3 (three) business days of receipt. Please allow additional time for processing during holiday seasons. A confirmation email will be sent when the return is processed. If exchanging other items, a confirmation email will be sent when the new order is entered. Once the return request and photos have been submitted and approved, BGE customer support will contact the distributor or dealer. The dealer will contact the customer to arrange a date and time for pickup. Once the Egg package has been returned to the dealer’s location (by pickup or delivery), and there is final verification that the Egg is back in possession, a refund can be processed. Please note, it can take a few days to process through the payment platform. It often takes a customer’s financial institution a few additional days to post the refund into their account.

For warranty claims or concerns after delivery, view our warranty policy https://biggreenegg.com/warranty/, by contacting a local Big Green Egg dealer, or by emailing Support@biggreenegg.com.